Logiciel provide a range of tailored support options, from token-based support contracts, to fully managed services staffed 24-hrs a day, seven days a week. Our support services help supplement your internal technical staff, allowing them to focus on the needs of your business, whilst we attend to your specific security requirements.

Any issue that is logged with our support staff will be entered into our state-of-the-art tracking systems, prior to being escalated to the team member with the most appropriate skills. You will be kept informed at every step of the process, with regular call-backs and informative emails. And once the issue is resolved, a customer services representative will contact you to make sure that the call has been dealt with to your satisfaction.

If you are a customer wishing to gain access to support under an existing contract, please contact the technical assistance centre via the contact details specified in your contract documentation.
 
 
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