Logiciel provide a range of tailored support options, from token-based
support contracts, to fully managed services staffed 24-hrs a day, seven
days a week. Our support services help supplement your internal technical
staff, allowing them to focus on the needs of your business, whilst we attend
to your specific security requirements.
Any issue that is logged with our support staff will be entered into our
state-of-the-art tracking systems, prior to being escalated to the team
member with the most appropriate skills. You will be kept informed at every
step of the process, with regular call-backs and informative emails. And
once the issue is resolved, a customer services representative will contact
you to make sure that the call has been dealt with to your satisfaction.
If you are a customer wishing to gain access to support under an existing
contract, please contact the technical assistance centre via the contact
details specified in your contract documentation. |
